Our products are manufactured in Ningbo, China by Vane Fashion.

All of our factories go through independent audits every year to ensure the agreements we’ve made are upheld. These audits don’t just cover sustainability — they also look at important social standards.

🔎 See photos of our factory
📜 View our certifications
🌱 Read more about the certifications and programs

Yes! We have a store in Berlin, Germany – visit our Store page for additional information.

Once an order is placed, we’re generally unable to make changes. That said, we’ll always do our best to help 😊 — just drop us a message and we’ll see what’s possible. Please note that we can’t guarantee edits once your order has been confirmed.

If you need to update your shipping address or contact information, please email us at hello@honest-basics.com immediately after placing your order.

1️⃣ Proceed to checkout and enter your code in the Discount Code field
2️⃣ Click Apply to see your new total before finalizing your order
3️⃣ Please note: only one code can be used per order

💡 Trouble with your promo code? Try clearing your browser cache or placing your order on a different device.

We’re so sorry you received the wrong item in your order! 🙏 Please email our team with the details so we can help.

To speed things up, please include:
📸 A photo of the item you received
📝 The name of the missing item(s)

While we can’t always guarantee an exact replacement (due to stock availability), we’ll do our very best to resolve the situation for you. 💚

Shipping rates vary depending on your location and the weight of your order. It is automatically calculated at checkout.

To calculate your shipping cost online, simply:
1️⃣ Add the items you’d like to your cart
2️⃣ Enter your shipping address
3️⃣ View your total + delivery cost at checkout

For a detailed list of rates, please see our Shipping Page

Ja, we verzenden over de hele wereld. Verzendkosten zijn van toepassing en worden toegevoegd bij het afrekenen. We hebben het hele jaar door kortingen en promoties, dus blijf op de hoogte van exclusieve aanbiedingen.

Dat hangt af van waar je bent. Bestellingen die hier worden verwerkt, hebben 5-7 werkdagen nodig om aan te komen. Leveringen naar het buitenland kunnen 7-16 dagen duren. Je ontvangt de leveringsgegevens in je bevestigingsmail.

Je kunt contact met ons opnemen via onze contactpagina! We helpen je graag verder.

If your order was marked as delivered but hasn’t arrived, please try the following:

1️⃣ Check around your home and with neighbors or building management — someone may have collected it for you.
2️⃣ Double-check the shipping address in your order confirmation email to ensure it’s correct.
3️⃣ Sometimes, packages are marked as delivered but may take a little extra time to arrive.

If you still can’t locate your package, please email our team and we’ll help you resolve it.

At Honest Basics, we do our best to ensure every order reaches you safely. If your package is lost during transit, please email our customer support team at hello@honest-basics.com with your order number and any relevant details — we’ll help resolve it as quickly as possible.

We understand how disappointing it is to receive a damaged package. Please email our customer support team at hello@honest-basics.com as soon as possible and include photos of the damaged items or packaging.

Once we’ve reviewed the details, we’ll arrange a replacement or refund if necessary.

Our policy allows returns for unworn and unwashed products within 31 days of delivery.

Refunds are typically processed within 3–5 business days once we’ve received your item(s).

For our European customers, please use our Return Portal to start the return process.

Please note: return shipping costs are not reimbursed.

We hope you love your purchase but if you’d like to return any item(s), the process is simple. Just use our Return Portal

👉 Please note: the Return Portal is only available for orders placed directly on our website.

If you purchased through one of our marketplaces (such as Avocadostore), you’ll need to follow their return process instead.

After your return arrives at our warehouse, it may take a couple of days to process. Once it’s cleared, we’ll issue your refund and you’ll receive an automatic confirmation email.

⏳ Refund processing times depend on your payment method:

• PayPal → usually visible immediately
• Credit card → 2–3 business days
• Sofort → up to 1 week (due to provider limitations)